| 1.
What is Wonderclub? |
Simple enough. Wonderclub presents you with a detailed description
of the Wonders of the World, Major World Cities, Wildlife, Celebrities,
and Movies. We are constantly adding new information. We eventually
would like to become the world's greatest knowledge database.
We also provide products related to each and every item that is
described (i.e.: If you are reading about Niagara Falls, you can
simply click the picture and you will be brought to a page that
sells Posters, Videos, DVDs, Books, and other merchandise related
to Niagara Falls).
|
| |
| 2.
What can I do when a particular "item" can't be found
on your site? |
We heavily rely on our customer feedback when creating Wonderclub,
so if you've searched the site,
haven't found what you are looking for, please let us know about
it here,
so that we could improve our services in the future. Of course,
if you are looking for a specific item from a missing mall, we
suggest you try our partner
site search, which generally helps a lot.
|
| |
| 3.
Who do I contact if I have a question regarding one of my purchases? |
Except for puzzles that we sell personally, we are merely a conduit
for the remainder of your online purchases, a storefront if you
will, and do not handle any of the actual transactions, we at
Wonderclub cannot answer any of your shipping, pricing, credit
card or other sale-related questions. That being said, we only
align ourselves with the top e-commerce merchants on the Net and
feel extremely confident in their respective customer service
qualifications. If for example, you were to buy an item at amazon.com,
please contact them with all of your purchase information and
they should be able to help you right away. The same goes for
all of the other merchants. Of course, we are always open to hearing
your
feedback in respect to any one of our partners.
|
| |
| 4.
How do I find out more about a particular product featured on
your site? |
You need only click on the picture/link from Wonderclub, and you
will be automatically taken to the specific partner site that
is selling that particular product. They will have more information
about the product on their page and contact info, if you so require.
|
| |
| 5.
I can't seem to locate the item that I want. Can you help? |
Yes. Once again, we do try our best to update every single one
of our malls with all of the latest items associated with that
item, but if you cannot find the product that you are looking
for, we strongly urge you to use our partner
site search, which generally helps our customers find
the item within our community of qualified partner sites. |
| |
| 6.
How do I suggest other products which aren't featured on your
site? |
Simple. Just visit our feedback
page and provide us with any info which you may deem helpful
to the growth of our site. We have found many of our products
through customer feedback and encourage everyone to offer their
suggestions in order to improve the site for everyone's benefit.
|
| |
| 7.
Any other questions? Visit our Feedback
page. |
